Questions to ask:
“How are people changed by the work we do?”
“How do we do what we do?”
- Focus on the organization not the customers, create paranoia, dampen enthusiasm, and normalize protective language, e.g. “It’s not my problem.”
- Define success as individuals out-doing colleagues, act in self-protective ways that damage others, and only win when others lose.
- Isolate talent, redundant work is duplicated out of institutional ignorance.
- Resources are stockpiled, rather than leveraged by those who need them most.
- Are slow to progress and only grow inward.
- Recognizes the customer-centred purpose of your work and cultivate it as a motivator for action.
- Acknowledges individual and organizational weaknesses and strengths.
- Leverages the diverse deep expertise in specific areas of organization.
- Identify stakeholders who can champion collaboration.Don’t focus on skeptics.
Questions to ask:
“What am I doing to help people realize they matter?”
“What am I doing to make people feel like they belong in a collaborative working environment?”
- The organization can be agile and resilient through cross-boundary collaboration.
- Action for change coming from within each siloed group.
- Focusing on the work, not the silos.
Question to ask:
“What am I doing to help people work together?”
- Start a positive whisper campaign amongst champions by employing boundaryless language.
- Establish inclusive rather than exclusive systems.
- Tell stories that honor collaboration and illustrate silo-busting.
- Hold cross-department planning meetings, to breakdown seeing the other as the enemy.
- Seek best solutions regardless of the source.
- Build consensus.
- Ensure cross-functional teams have power with a final decision-maker in order to eliminate the need to run decisions up the chain.
- Do not make enemies of the people you are trying to connect.
- Foster maximum transparency and information sharing.
- Develop leadership skills and attitudes that enhance collaboration.
- Measure and reward performance in terms of teams.
Inspire the unimaginable!
Slides from presentation titled, Silo-Busting 2.0 made to the Alberta Services for Students Conference 2017 held in Athabasca, Alberta, Canada.